Tidio
Automate up to 70% of customer inquiries with an AI chatbot and live chat in one platform. Your support team handles the hard stuff; Lyro handles the rest.
Automation
★ 4.6(8,900 reviews)freemiumOverview
Tidio is an AI customer service platform combining live chat, an AI chatbot (Lyro), and helpdesk tools to automate up to 70% of customer inquiries.
Key Features
- Lyro AI chatbot (trained on your data)
- Live chat
- Helpdesk ticketing
- E-commerce integrations (Shopify)
- Analytics dashboard
Pros
- • Lyro AI resolves most queries without human help
- • Easy to set up on any website
- • Good Shopify integration
- • Affordable for small businesses
Cons
- • Lyro conversation limits on lower plans
- • Less powerful for enterprise than Intercom
- • Limited bot customization on free plan
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