Tidio

Tidio is an AI customer support and live chat platform that combines an automated chatbot (Lyro AI) with a human agent inbox, designed for e-commerce and small business customer service teams that need to handle high query volumes with small support teams. Lyro AI, Tidio's conversational AI engine, handles routine customer questions autonomously, order status inquiries, return policy questions, product availability, FAQ responses, without human involvement. When a question exceeds the AI's knowledge or requires human judgment, it escalates to the live agent inbox with full conversation context transferred. The knowledge base integration trains Lyro on your existing FAQ content, product documentation, and support articles without engineering configuration.

Tidio's visual chatbot builder enables custom conversation flows for lead capture, appointment booking, and post-purchase surveys using a drag-and-drop interface. Integration with Shopify, WooCommerce, Magento, and Wix enables order data access directly in the agent interface. Analytics track resolution rate, response time, bot handoff frequency, and customer satisfaction by support channel. The free plan supports 50 live chat conversations per month.

Lyro AI plans start at $29/month for 50 AI-handled conversations. Business plans scale for higher conversation volumes. Tidio is strongest for e-commerce businesses at the 1–20 person support team size where Lyro's autonomous resolution rate meaningfully reduces the human agent workload on repetitive queries.