{"schemaVersion":"1.0","source":"The Workflow Finder","sourceUrl":"https://www.theworkflowfinder.com","license":"Free to use with attribution and a link to the cited page","generated":"2026-08-28","workflow":{"title":"Automate Customer Feedback Analysis","slug":"automate-customer-feedback-analysis","url":"https://www.theworkflowfinder.com/workflows/automate-customer-feedback-analysis","description":"Turn hundreds of survey responses, support tickets, and reviews into actionable product insights, without reading every response manually.","difficulty":"Intermediate","timeEstimate":"2–3 hrs","schemaDuration":"PT3H","expectedResult":"A structured analysis document with top themes, sentiment breakdown, specific feature requests ranked by frequency, and recommended priorities.","tags":["Research","Product","Customer Success","Business Intelligence"]},"steps":[{"position":1,"title":"Collect All Feedback Sources","instructions":"Export feedback from all sources: NPS surveys, G2/Capterra reviews, support tickets, and app store reviews. Combine into a single CSV or document.","input":"Workflow inputs: the topic, goal, or raw materials the user is starting from.","output":"Handoff artifact consumed by Step 2 (\"Classify and Tag with AI\").","toolSlots":[{"slug":"airtable-ai","name":"Airtable AI","url":"https://www.theworkflowfinder.com/tools/airtable-ai","category":"Productivity","pricing":"freemium","capabilities":["Workflow automation","Data analysis","Document processing"],"hasApi":true}]},{"position":2,"title":"Classify and Tag with AI","instructions":"Load batches of 50 responses into Claude and ask it to tag each with: sentiment (positive/neutral/negative), category (UX, pricing, support, features), and urgency.","input":"Output of Step 1 (\"Collect All Feedback Sources\").","output":"Handoff artifact consumed by Step 3 (\"Identify Top Themes\").","toolSlots":[{"slug":"claude","name":"Claude","url":"https://www.theworkflowfinder.com/tools/claude","category":"Writing","pricing":"freemium","capabilities":["Long-form writing","Code generation","Web research"],"hasApi":true}]},{"position":3,"title":"Identify Top Themes","instructions":"Ask Claude to analyze the tagged dataset and surface the top 10 recurring themes, with the frequency count, representative quotes, and whether sentiment is trending positive or negative.","input":"Output of Step 2 (\"Classify and Tag with AI\").","output":"Handoff artifact consumed by Step 4 (\"Prioritize Feature Requests\").","toolSlots":[{"slug":"claude","name":"Claude","url":"https://www.theworkflowfinder.com/tools/claude","category":"Writing","pricing":"freemium","capabilities":["Long-form writing","Code generation","Web research"],"hasApi":true}]},{"position":4,"title":"Prioritize Feature Requests","instructions":"Extract all feature requests and ask Claude to rank them by: frequency of mention, business impact potential, and alignment with your stated roadmap priorities.","input":"Output of Step 3 (\"Identify Top Themes\").","output":"Handoff artifact consumed by Step 5 (\"Write the Insights Report\").","toolSlots":[{"slug":"claude","name":"Claude","url":"https://www.theworkflowfinder.com/tools/claude","category":"Writing","pricing":"freemium","capabilities":["Long-form writing","Code generation","Web research"],"hasApi":true}]},{"position":5,"title":"Write the Insights Report","instructions":"Ask ChatGPT to write an executive-ready insights report: key findings, recommended product priorities, quick wins to act on immediately, and metrics to track.","input":"Output of Step 4 (\"Prioritize Feature Requests\").","output":"Final workflow output: A structured analysis document with top themes, sentiment breakdown, specific feature requests ranked by frequency, and recommended priorities.","toolSlots":[{"slug":"chatgpt","name":"ChatGPT","url":"https://www.theworkflowfinder.com/tools/chatgpt","category":"Writing","pricing":"paid","capabilities":["Long-form writing","Code generation","Web research"],"hasApi":true}]}]}