{"schemaVersion":"1.0","source":"The Workflow Finder","sourceUrl":"https://www.theworkflowfinder.com","license":"Free to use with attribution and a link to the cited page","generated":"2026-08-28","workflow":{"title":"Build a Customer Feedback Analysis Engine","slug":"build-a-customer-feedback-analysis-engine","url":"https://www.theworkflowfinder.com/workflows/build-a-customer-feedback-analysis-engine","description":"Turn scattered customer feedback into tracked, actionable themes in about an hour a month.","difficulty":"Intermediate","timeEstimate":"1 hour per month","schemaDuration":"PT1H","expectedResult":"A running trend log of customer sentiment and themes pulled automatically from every review and survey response.","tags":["Data Analysis","Customer Research","Automation"]},"steps":[{"position":1,"title":"Aggregate Reviews, Feedback, and Survey Responses","instructions":"Collect all customer feedback from reviews, support tickets, and surveys into one place before analysis begins.","input":"Workflow inputs: the topic, goal, or raw materials the user is starting from.","output":"Handoff artifact consumed by Step 2 (\"Categorize Sentiment and Themes\").","ioProvenance":{"input":"structural","output":"structural"},"toolSlots":[]},{"position":2,"title":"Categorize Sentiment and Themes","instructions":"Run the collected feedback through ChatGPT to tag each item by sentiment and recurring theme.","input":"Output of Step 1 (\"Aggregate Reviews, Feedback, and Survey Responses\").","output":"Handoff artifact consumed by Step 3 (\"Extract Actionable Insights\").","ioProvenance":{"input":"structural","output":"structural"},"toolSlots":[{"slug":"chatgpt","name":"ChatGPT","url":"https://www.theworkflowfinder.com/tools/chatgpt","category":"Writing","pricing":"paid","capabilities":["Long-form writing","Code generation","Web research"],"hasApi":true}]},{"position":3,"title":"Extract Actionable Insights","instructions":"Ask Claude to turn the categorized feedback into a short list of concrete actions worth prioritizing.","input":"Output of Step 2 (\"Categorize Sentiment and Themes\").","output":"Handoff artifact consumed by Step 4 (\"Track Trends Over Time\").","ioProvenance":{"input":"structural","output":"structural"},"toolSlots":[{"slug":"claude","name":"Claude","url":"https://www.theworkflowfinder.com/tools/claude","category":"Writing","pricing":"freemium","capabilities":["Long-form writing","Code generation","Web research"],"hasApi":true}]},{"position":4,"title":"Track Trends Over Time","instructions":"Log each month's themes and sentiment scores in Airtable AI so you can see whether things are improving or slipping.","input":"Output of Step 3 (\"Extract Actionable Insights\").","output":"Final workflow output: A running trend log of customer sentiment and themes pulled automatically from every review and survey response.","ioProvenance":{"input":"structural","output":"structural"},"toolSlots":[{"slug":"airtable-ai","name":"Airtable AI","url":"https://www.theworkflowfinder.com/tools/airtable-ai","category":"Productivity","pricing":"freemium","capabilities":["Workflow automation","Data analysis","Document processing"],"hasApi":true}]}]}