Deploy a Customer-Facing Support Agent Like an Enterprise Contact Center
Get a trained support agent live on your site in about two hours.
Download workflow config (JSON)How the data moves
This is a handoff plan, not an automatic integration. Review outputs before the next step. Unlabeled arrows show order, not a verified data format. Use the capability links to explore tool substitutions.
Step 1
Train an Agent on Your FAQ and Knowledge Base
Upload your FAQ and support documentation to Chatbase so the agent can answer accurately from day one.
Step 2
Deploy to Your Site or Chat Channel
Embed the trained agent on your website or connect it to your existing chat channel.
Tools
No catalog tool specified
Step 3
Set Escalation Rules for Complex Cases
Define clear triggers for when the agent should hand a conversation off to a human instead of guessing.
Tools
No catalog tool specified
Step 4
Review Conversations Weekly
Read through a sample of the week's conversations to catch gaps in the agent's knowledge base.
Tools
No catalog tool specified
Time Required
2 hours, one-time setup
Expected Result
A live customer support agent answering common questions on your site, with complex cases escalated to you automatically.
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