Productivity
knowledge basehelp centerdocumentationsupportself-serviceKnowledge Base Article Writer
A complete, Grade-8-level knowledge base article with prerequisites, numbered steps, and troubleshooting that deflects support tickets.
Prompt Template
Write a help center / knowledge base article on the topic: [ARTICLE_TOPIC]. This article is for [AUDIENCE — e.g., end users of a SaaS product / internal employees]. The article should help the reader accomplish: [USER_GOAL]. Subject matter expert input: [SME_NOTES_OR_BRAIN_DUMP]. Structure the article as: (1) Title — written as a task ("How to [action]") or a question ("How do I [action]?"), (2) Overview — 1–2 sentences explaining what the reader will be able to do after reading this, (3) Before you begin — any prerequisites, permissions, or context the reader needs, (4) Step-by-step instructions — numbered steps with imperative verbs; every step produces one clear action. Add [NOTE: text] for important caveats and [TIP: text] for shortcuts, (5) Troubleshooting — 3 common problems and their solutions in a "Problem → Solution" format, (6) Related articles — suggest 2–3 logical next articles the reader might need: [RELATED_TOPICS]. Write in plain language, second person ("you"), active voice. Target reading level: Grade 8.
How to use this prompt
- Copy the prompt template using the button above.
- Paste it into your preferred AI assistant (ChatGPT, Claude, Gemini, etc.).
- Replace all bracketed placeholders like
[TOPIC]with your specific details. - Send the prompt and refine the output as needed.
Advertisement