All Stacks
Customer Success
Customer Success Stack
Record every call, monitor health signals, automate check-ins, and surface at-risk accounts before they churn: the proactive CS team stack.
Our Take
For a CS team managing renewal risk across a real book of accounts, not a single-person support inbox. Gong and Fireflies both record and analyze calls, the difference is Gong's deeper deal and pipeline analytics versus Fireflies' simpler transcription and note-taking, a small team without a sales-ops function will get more value from Fireflies alone. Zapier is what turns Tidio's chat signals and Notion's account notes into actual automated check-ins instead of manual tracking.
True Cost & Exit
What this stack really costs to run, and how you'd leave it.
Monthly cost
from $181.16/mo (all core tiers; Gong is an annual quote-based contract, roughly $1,400-1,600/user/yr, estimated here at ~$117/mo)
Lean alternative
Fireflies alone ($10/user/mo Pro) covers call recording and transcription for a small team without a dedicated sales-ops function; skip Gong's quote-based enterprise pricing until deal and pipeline analytics are actually needed.
Exit path
Call recordings and transcripts live in Gong or Fireflies, whichever you choose, and account notes live in Notion (full workspace export available); Gong's annual quote-based contract is the item most worth checking for export and termination terms before signing.
Tools in This Stack
Record and analyze sales calls to surface deal risk, coaching opportunities, and forecast accuracy. Pricing requires a custom quote for per-user licenses plus a platform fee.
Join your meetings, transcribe and summarize them, and push action items straight into your CRM so nothing discussed gets lost.
Write, summarize, and automate inside your workspace. Notion 3.x adds AI Agents that run multi-step tasks across your pages, no context-switching required.
Add a trainable AI agent to answer common questions and resolve tickets alongside human support reps. Premium tier now offers pay-per-resolution pricing with a guaranteed 50% Lyro resolution rate.
Connect 9,000+ apps to automate multi-step workflows without code, and now build AI teammate Agents that research leads, draft emails, and hand tasks to each other autonomously.