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AI Tool Comparison
Fireflies.ai vs Otter.ai
A side-by-side breakdown to help you pick the right tool for your workflow.
Fireflies.ai
Join your meetings, transcribe and summarize them, and push action items straight into your CRM so nothing discussed gets lost.
Productivity
freemium
Otter.ai
Transcribe and summarize meetings in real time, then chat with an AI across your meeting history and CRM. The new SDR Agent runs autonomous, personalized video calls with website visitors.
Audio
freemium
Bottom Line
Fireflies.ai edges ahead on rating (4.6 vs 4.4), but the right pick still comes down to which workflow you're running.
Choose Fireflies.ai if…
Productivity
Choose Otter.ai if…
Productivity
| Attribute | Fireflies.ai | Otter.ai |
|---|---|---|
| Category | Productivity | Audio |
| Pricing | freemium | freemium |
| Pricing Detail | Free / $10/user/mo Pro / $19/user/mo Business | Free (300 min) / $8.33/mo Pro / $19.99/mo Business |
| Rating |
Key Features
Fireflies.ai
- Auto meeting join
- Real-time transcription
- Action item detection
- CRM integration
- Smart search across all meetings
Otter.ai
- Real-time transcription
- Automated meeting summaries
- Action item extraction
- Searchable transcripts
- Integration with Zoom/Meet/Teams
Pros
Fireflies.ai
- •Works automatically once connected
- •CRM sync is very useful
- •Searchable meeting archive
- •Good value
Otter.ai
- •Accurate transcription
- •Great time saver for meetings
- •Easy to search past conversations
- •Good mobile app
Cons
Fireflies.ai
- Privacy concerns about AI joining meetings
- Accuracy drops with heavy accents
- Can be intrusive in sensitive calls
Otter.ai
- Struggles with heavy accents or poor audio
- Free tier has limited minutes
- Privacy concerns for sensitive meetings