Otter.ai
Transcribe and summarize meetings in real time, then chat with an AI across your meeting history and CRM. The new SDR Agent runs autonomous, personalized video calls with website visitors.
The verdict on Otter.ai: Transcribing and summarizing meetings automatically in real time Otter.ai's pitch isn't just transcription, it's that every meeting becomes a searchable record you can query later without replaying the recording. Pricing: Free (300 min) / $16.99/mo Pro ($8.33 annual) / $30/mo Business ($19.99 annual).
Best For
Transcribing and summarizing meetings automatically in real time
Standout Feature
The new SDR Agent runs autonomous, personalized video calls with website visitors
TL;DR
A solid default for meeting notes, now expanding well past just transcription.
Alternatives
Fit Score: use-case reference
How this is scoredOtter.ai scored 1 to 5 on five dimensions for the named use cases below. Part of our catalog-wide use-case reference, not a product-quality review rating.
Automatically transcribing and creating a searchable record of frequent meetings
4.2/5- Capability
- 5/5
- Reliability
- 3/5
- Value
- 4/5
- Ease
- 5/5
- Compatibility
- 4/5
Otter's bestFor and ourTake both frame every meeting becoming 'a searchable record you can query later,' confirmed by pros' 'easy to search past conversations.' Reliability is capped because cons flags it 'struggles with heavy accents or poor audio.'
Recording highly sensitive or confidential conversations
2.2/5- Capability
- 2/5
- Reliability
- 2/5
- Value
- 2/5
- Ease
- 3/5
- Compatibility
- 2/5
Cons flags 'privacy concerns for sensitive meetings' directly, a real constraint the tool's own copy doesn't resolve for this use case.
Editorial judgment grounded in this tool's own published pricing, features, and our existing pros and cons, not a certification or a measured benchmark. Product quality is assessed separately under our review methodology.
Overview
Not yet reviewedProduct quality is assessed from original evidence. How reviews work.
Otter.ai is an AI meeting assistant that records, transcribes, and summarizes conversations in real time, eliminating the need for manual note-taking during meetings and making the substance of every conversation searchable afterward. It integrates directly with Zoom, Google Meet, and Microsoft Teams, joining calls automatically, capturing the full transcript, generating an AI summary of key points and action items, and sharing the results with meeting participants. The real-time transcription is accurate enough for most professional contexts with standard audio quality. Otter's summary generation identifies the discussion points, decisions made, and action items assigned, the output that previously required someone to write notes after every meeting.
The search function indexes every word spoken in every recorded meeting, making it possible to find specific discussions across months of meeting history by keyword. The free tier provides 300 minutes of transcription per month, adequate for light use. Pro is $16.99 a month billed monthly, or $8.33 a month billed annually; Business is $30 a month billed monthly, or $19.99 a month billed annually. Otter Business ($30/user/month, or $19.99 billed annually) adds custom vocabulary, advanced speaker identification, admin controls, and CRM integrations.
For managers, consultants, interviewers, and anyone who spends significant time in meetings, the time saved by automated transcription and summarization is typically the clearest immediate ROI of any AI tool in this stack.
The source of the legacy catalog rating and review count has not been substantiated. Neither is presented here as a verified review rating or included in review structured data.
Workflow Fit Scores are separate, use-case-specific editorial judgments, not user-review averages. Read the Fit Score methodology.
- • Accurate transcription
- • Great time saver for meetings
- • Easy to search past conversations
- • Good mobile app
- • Struggles with heavy accents or poor audio
- • Free tier has limited minutes
- • Privacy concerns for sensitive meetings
Key Features
- Real-time transcription
- Automated meeting summaries
- Action item extraction
- Searchable transcripts
- Integration with Zoom/Meet/Teams
Trust & Data
Verified 2026-09
- Training on your data
- Opt-out availableOtter de-identifies recordings before using them for model training; enterprise customers can opt out entirely by contacting their account manager.
- Compliance
- SOC 2 Type II, GDPR, CCPA, HIPAA
- Retention
- Deleted conversations are permanently removed from Trash after 30 days; enterprise plans support custom retention policies.
- Export
- Not published
Sources: otter.ai/privacy, otter.ai/privacy security
As published by the vendor. Verify independently before purchase decisions.
Our Take
The free tier covers occasional use, but teams running back-to-back meetings in Zoom or Google Meet every day are the real audience, particularly once they start using the CRM integrations and the newer SDR Agent for website visitor calls. If you're already taking notes manually in every meeting, start with the free 300-minute plan and upgrade only once you've hit the limit.
Workflows Using This Tool
Step-by-step playbooks whose entries name Otter.ai. The step shown is where the workflow uses it.
- BeginnerRecurring: 20 min per episode. Planning estimate from the workflow entry, not measured time saved.
Transcribe and Summarize Podcasts Automatically
Step 1 of 4: Transcribe the Episode
- IntermediateRecurring: 30 min per source piece. Planning estimate from the workflow entry, not measured time saved.
Repurpose Content Across Platforms
Step 1 of 5: Transcribe Your Source Content
- IntermediateEstimate: 1.5–2 hrs. Planning estimate from the workflow entry, not measured time saved.
Turn a Webinar Recording into a Content Library
Step 1 of 5: Transcribe the Recording
- IntermediateEstimate: 1–1.5 hrs. Planning estimate from the workflow entry, not measured time saved.
Write Case Studies from Customer Interviews
Step 1 of 5: Transcribe the Interview
6 workflows in the catalog name Otter.ai; the first 4 in catalog order are shown, with step-level mentions first.
From the Blog
Coverage and comparisons that mention Otter.ai.