Automate Customer Feedback Analysis
Turn hundreds of survey responses, support tickets, and reviews into actionable product insights, without reading every response manually.
Download workflow config (JSON)How the data moves
This is a handoff plan, not an automatic integration. Review outputs before the next step. Unlabeled arrows show order, not a verified data format. Use the capability links to explore tool substitutions.
Step 1
Collect All Feedback Sources
Export feedback from all sources: NPS surveys, G2/Capterra reviews, support tickets, and app store reviews. Combine into a single CSV or document.
Step 2
Classify and Tag with AI
Load batches of 50 responses into Claude and ask it to tag each with: sentiment (positive/neutral/negative), category (UX, pricing, support, features), and urgency.
Step 3
Identify Top Themes
Ask Claude to analyze the tagged dataset and surface the top 10 recurring themes, with the frequency count, representative quotes, and whether sentiment is trending positive or negative.
Step 4
Prioritize Feature Requests
Extract all feature requests and ask Claude to rank them by: frequency of mention, business impact potential, and alignment with your stated roadmap priorities.
Step 5
Write the Insights Report
Ask ChatGPT to write an executive-ready insights report: key findings, recommended product priorities, quick wins to act on immediately, and metrics to track.
Time Required
2–3 hrs
Expected Result
A structured analysis document with top themes, sentiment breakdown, specific feature requests ranked by frequency, and recommended priorities.
Related Workflows
Turn a Stack of User Interviews Into a Thematic Research Report
Stop letting interview recordings pile up in a folder nobody re-opens. Transcribe them consistently, code them for themes, and get a synthesis report with real quotes attached instead of a vague gut feeling about what customers said.
View workflowAutomate End-to-End Customer Onboarding
Build a fully automated onboarding sequence that guides new customers from sign-up through their first value milestone, using AI to personalize each touchpoint based on behavior.
View workflowResearch a Customer Persona from Scratch
Build a research-backed customer persona in 90 minutes, using real community data, not guesswork, to sharpen your product positioning and copy.
View workflow